At AirLink Travel Services, we strive to provide a seamless booking experience and exceptional customer support. We understand that travel plans may change unexpectedly. This Refund Policy explains how refunds are processed for flight reservations, hotel bookings, and travel packages arranged through our services.
By booking with AirLink Travel Services, you acknowledge and agree to the terms outlined below.
1. General Refund Policy
Refund eligibility depends on the fare rules, policies, and terms established by the respective airline, hotel, tour operator, or travel supplier.
AirLink Travel Services acts as a travel assistance provider and does not control the refund decisions made by airlines or other travel suppliers.
2. Flight Ticket Refunds
Refund requests are subject to the airline’s fare conditions.
Refund eligibility may vary depending on:
- Fare type purchased
- Airline refund policy
- Time of cancellation
- Travel route
- Promotional or discounted fares
- No-show status
- Government taxes and applicable regulations
Some tickets may be:
- Fully refundable
- Partially refundable
- Non-refundable
- Eligible for airline travel credits instead of cash refunds
3. Service Fees
Our professional service fees for booking assistance, reservation support, itinerary planning, name corrections, flight changes, consultation services, and customer support are generally non-refundable once the requested service has been initiated or completed.
If a refund is approved by the travel supplier, our service charges may still apply unless otherwise stated.
4. Cancellation Requests
Customers requesting cancellations should contact our support team as soon as possible.
Refund eligibility decreases significantly as the scheduled departure date approaches.
Failure to cancel before the airline’s required deadline may result in loss of the entire ticket value.
5. Airline-Initiated Cancellations
If an airline cancels your flight, significantly changes your itinerary, or suspends service, available options are determined by the airline and may include:
- Full refund
- Travel credit
- Alternative flight arrangements
- Future travel voucher
AirLink Travel Services will assist customers in communicating with the airline and processing available options whenever possible.
6. Hotel Booking Refunds
Hotel refunds are governed by the hotel’s cancellation policy.
Refund eligibility depends on:
- Cancellation deadline
- Room type
- Promotional rates
- Advance purchase restrictions
- Non-refundable booking conditions
Some hotel reservations may not qualify for any refund.
7. Holiday Packages
Refunds for vacation packages depend on each supplier involved in the package, including:
- Airlines
- Hotels
- Tour operators
- Transportation providers
- Activity providers
Partial refunds may apply where only certain components are refundable.
8. Name Corrections & Flight Changes
Fees paid for:
- Name correction assistance
- Flight modifications
- Rebooking services
- Schedule changes
- Reservation support
are generally non-refundable once the requested work has begun.
Additional airline fees may also apply.
9. Refund Processing Time
Once approved by the airline or travel supplier, refunds are typically processed within:
7–30 business days
Processing times may vary depending on:
- Airline procedures
- Financial institutions
- Credit card companies
- Banks
- International payment processing
AirLink Travel Services is not responsible for delays caused by third-party financial institutions or suppliers.
10. Credit Card Refunds
Refunds approved for credit card payments will generally be returned to the original payment method used during booking.
Depending on your financial institution, it may take additional time for the refund to appear on your statement.
11. Travel Credits & Vouchers
In some cases, airlines may issue:
- Airline travel credits
- Future travel vouchers
- Open tickets
- Flight credits
instead of cash refunds.
These credits remain subject to the issuing airline’s terms and expiration dates.
12. Non-Refundable Situations
Refunds may not be available in situations including, but not limited to:
- Non-refundable fares
- No-show passengers
- Missed flights due to late arrival
- Incorrect passenger information provided during booking
- Voluntary itinerary changes after airline deadlines
- Promotional or special fare restrictions
- Services already rendered by AirLink Travel Services
13. Force Majeure
AirLink Travel Services shall not be held responsible for cancellations, delays, or refund limitations resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government actions
- Pandemics
- Airport closures
- Political unrest
- Labor strikes
- Security incidents
- Airline operational disruptions
14. Refund Requests
To request a refund, customers should contact our support team with the following information:
- Booking Reference or Confirmation Number
- Passenger Name
- Contact Number
- Email Address
- Reason for Refund Request
Providing complete and accurate information helps us process your request more efficiently.
15. Contact Us
For refund-related questions or assistance, please contact us:
AirLink Travel Services
📍 Address:
10515 Pleasant Valley Dr.
Bakersfield, CA 93311, USA
📞 Phone: +1 (661) 345-4054
📧 Support: support@airlinktravelservices.com
📧 General Inquiries: info@airlinktravelservices.com
